Policies
Returns & Refunds Policy
View the PureKana returns and refunds policy for questions and concerns about your CBD oil purchase. All the information in one place.
Refund Policy
If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days. Customer is responsible for return shipping costs. Product must be returned to receive a refund. Once product is received a refund will be issued. Please mail return orders to: Purekana 29656 US Highway 19 N, STE 207 Clearwater FL 33761
To initiate a return, email support@purekana.com with your order number and the product you would like to return. Our support team will share next steps and a return authorization once your request is reviewed.
Return Eligibility
- Returns are accepted within 30 days of the original purchase date.
- Products must be returned in their original packaging with any remaining contents.
- We reserve the right to deny a refund if products show signs of excessive use or tampering.
How the Return Process Works
- Send a message to support@purekana.com to start the process.
- Package the products securely once you receive return instructions from the team.
- Ship the package using the carrier of your choice. Return shipping costs are the responsibility of the customer.
- Allow 3–5 business days after the product is delivered to us for the refund to be processed to the original payment method.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, keep all packaging materials and email support@purekana.com within 7 days of delivery. Please include photos so we can quickly resolve the issue with a replacement or refund.
Additional Details
- Original shipping fees are non-refundable unless the return is due to an error on our part.
- Gift cards and promotional items are non-returnable and hold no cash value.
- Refund processing timelines may vary by bank or card issuer once the credit is applied.
Need More Help?
Our customer support team is here to help you find the right PureKana products. Reach out anytime at support@purekana.com if you have questions about returns, exchanges, or anything else related to your purchase.